How can we help?

Help with subscriptions, progress photos, reminders, data controls and your course timeline.

Restore a subscription

Open the subscription screen and choose Restore Purchases. Use the same Apple Account that originally completed the purchase.

Manage or cancel

Open iOS Settings → your name → Subscriptions → Follicle Control. Billing, cancellation and refund eligibility are managed by Apple.

Camera, photos or notifications

Open iOS Settings → Apps → Follicle Control and enable the permission you want to use. A reminder cannot appear if notifications are disabled in iOS.

Delete tracked data

Open Follicle Control → Profile → Privacy & Data, review the scope, then confirm deletion. See the step-by-step guide.

Include with a bug report

Tell us the Follicle Control version, iOS version, device model and the steps that reproduce the problem. Do not attach progress photos, medical records, treatment details or other sensitive health information.